Return Policy

SHIPPING

Once your order has been dispatched, you will receive an email with the tracking details. In case of any queries regarding the shipment, you can email us at support@astilbekids.com 

COURIER PARTNERS

Shiprocket

SHIPPING COSTS

We Provide Free Shipping On Standard Couriers. However A Flat Rs 100 Charge Is Levied On Express Couriers.

SHIPPING TIMELINE

The product(s) take anywhere between 12-20 business working days (Monday –Friday) to reach you depending on your location. This excludes weekends and any Indian Public holidays. As soon as we ship your order we will notify you and you may track your order thereon.

Express deliveries take 2-3 business working days (Monday – Friday), excluding weekends and any Indian Public holidays.

RETURN, EXCHANGES AND REFUND POLICY

You must inform us within 48 hours of receipt of the product(s) and return the same within 5 days from the date of delivery. If 5 days have passed since the day you receive the product(s), unfortunately, we will not be able to offer a refund or an exchange of any kind.

 

RETURN TERMS 

  • You have received an incomplete or wrong order
  • The product is defective.

Incase of a return, you may choose the same item in a different size/colour or any other item of the same value or more. You will have to pay a price differential if the new item selected is of a higher value. We will ship the product only after the payment is received.

PLEASE NOTE 

  • Exchanges are subject to stock availability
  • The item must be returned with original packaging
  • The labels/tags must be intact
  • Your item must be unwashed, unused and in an undamaged condition
  • If the return request is made outside the specified time frame, it will not be entertained
  • There is no refund or exchange on discounted products

You can email us at support@astilbekids.com to initiate a return transaction.

Please send us an email within 48 hours of receiving your product. Include your order number, description of the issue and a photo. Make sure to retain the original invoice/tags and allow 1-2 business working days for our team to get back to you to tell you the procedure to follow.

Once your return is received and inspected, we will send you an email to notify you that we have received. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment for the original amount paid.

Refunds will be processed in 5-7 working days

PAYMENT

We accept all valid debit cards, credit cards, and Net banking. Online payments partner – PayUmoney - Paytm - GooglePay